Matthew De Matos' Résumé
Skills
- Excellent customer service
- Smart Serve certified
- Multitasking
- Fantastic written and spoken English
- Quick learner
- Well-organized
- Team player
- Inventory management
Work Experience
Student Ambassador, April 2023 to present
Fleming College, Frost Campus – Lindsay, ON
- Provide tours of the campus to individuals and small groups.
- Work with multiple departments to answer general inquiry emails for the college.
Bartender, September 2022 to present
Auk’s Lodge – Lindsay, ON
- Serve refreshments and snacks to students and faculty in a friendly and professional manner.
- Provide responsible liquor service while cultivating a fun, community-focused environment during regular opening hours and at special events.
Wildlife Keeper, August 2020 to December 2020; May 2022 to August 2022
Toronto Wildlife Centre – Toronto, ON
- After proving my great work ethic and enthusiasm as a volunteer, was hired as a full-time seasonal staff member providing daily care to wildlife patients.
- Honed my animal restraint and handling abilities using nets, catch poles, and Kevlar gloves.
- Helped with building and repairing cages, managing inventory, aiding and directing volunteers, and general upkeep and organization of the facilities.
Server/Bartender, July 2017 to July 2021
Kelseys Original Roadhouse – Barrie, ON
- Started as a line cook, but was promptly moved to the front of house to utilize my extensive customer service experience.
- Open and close the dining room and bar, completing all required side duties and supporting the front and back of house wherever possible to maintain efficient operations.
- Provide highly attentive, speedy, and friendly customer service which has been recognized many times through guest feedback and online reviews.
Merchandiser, August 2014 to June 2016
Flying Tiger Copenhagen – Canterbury, Kent, United Kingdom
- Effectively and independently maintained a high level of quality on the shop floor in a very fast-paced and constantly changing environment whilst providing great customer service.
- While processing large deliveries, kept product in the warehouse and on the shopfloor organized to a high standard to use space as efficiently as possible.
Key Holder/Sales Associate, September 2011 to July 2013
Boathouse – Richmond Hill, ON
- Earned management trust and was promoted to key holder, responsible for opening and closing the store, sending and receiving stock, and processing price changes.
- Regularly created attractive displays to attract customers and maximize sales.
- Worked cooperatively with team members to reach store and personal goals.
Education
Ontario College Graduate Certificate - Expected 2024
Geographic Information Systems - Applications Specialist
School of Environmental & Natural Resource Sciences, Fleming College - Lindsay, ON
Ontario College Diploma - 2023
Conservation Biology
School of Environmental & Natural Resource Sciences, Fleming College - Lindsay, ON
Ontario Secondary School Diploma - 2012
Richmond Hill High School